Service

Service

BlueTinum® are dedicated to listen to our customers needs and the market in general, in order to continously improve our products and service. We have in-house customer hotline support in each of our country locations, to have closer contact with our customers. We also do all we can to mimimize the service and repair time for all our RMA cases. Should you have suggestions for improvements on our part, please feel free to write us. The opinion and suggestions of our customers, are important to us in our efforts to improve our service and quality.

Repairs

BlueTinum® has our own repair centre in denmark for repairs of all our products. For other countries we have setup locally either by our own service centre or with partner-service centre (see support page for further info for your region). All defective products can either be delivered directly at our local servicecentre or be shipped to us (See Contact for address). For all repairs the costumer pays for the delivery to us and we pay for the delivery when returning the repaired/swapped product.
With all repairs a BlueTinum® RMA Report has to be filled out and shipped with valid receipt and warranty card. For high volume outlet stores special rules for repair and RMA cases by apply. If you have doubt then please look at your warranty card or contact our local service centre.

Warranty

We offer 24-36 moths warranty on all our products. This is only possible because we have very low defective rate on our products. Warranty is only valid when a warranty card (enclosed with all products), and a valid receipt from place of purchase can be supplied.